Customer Service

• Manufacturer Warranties
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• Damages
• International Shipping
• Return Policy
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• FAQ

1. Shortages, lost or damaged goods must be reported within 7 days.
2. Call for a return authorization number prior to returning any parts.
3. No returns will be credited without prior authorization from Kleen-Rite.
4. All returns must be accompanied by original invoice.
5. No returns will be accepted freight collect.
6. Shipping charges are the responsibility of the shipper.

Items must be returned complete, in original packaging, unused, and in new condition, without alteration, within 30 days of receipt.

Only items included on the RMA should be returned. Please contact Customer Service for any additional items.

Failure to return items as stated above may affect our ability to credit your account partially, fully and/or process any available warranties.

Additional fees may apply if items are not returned to the location stated on this RMA.

Shipping charges will apply to return any product to you from any Kleen-Rite Warehouse or any of our Manufacturers.

Most of the products sold by Kleen-Rite carry the manufacturer’s warranty and are the sole responsibility of the manufacturer.

As a distributor, Kleen-Rite does not accept warranty returns for credit. Our trusted Vendors/Suppliers/Manufacturers will evaluate their items and determine how best to resolve any issues with their products, for our customers. Kleen-Rite will facilitate that process on behalf of our customers, whenever possible.

New products can be shipped for additional charges, while previously purchased items are evaluated. This item is not a replacement for items under evaluation by Vendors/Suppliers/Manufacturers.

The Vendor/Supplier/Manufacturer can determine, with evaluation, to repair, replace, credit, or warranty deny any product. In the case of repair, if outside of warranty, additional fees may apply. You will be contacted by a member of our Returns and/or Customer Service Department for approval of any additional charges. In the case of warranty denied, the item will be returned to your ship to address or disposed of (at your discretion) and no credit will be issued.

Once all evaluation processes are complete, the item will be returned you at the address listed on this RMA.

Once all evaluation processes are complete, the item will be returned you at the address listed on this RMA. Kleen-rite adheres to the warranty policies/evaluations of its Vendors/Suppliers/Manufacturers.